General FAQ
I’M ALREADY AT THE VENUE, BUT I FORGOT MY PAPER TICKET AT HOME… HOW CAN I STILL GET IN?
If you have an account and your smartphone, no worries. Log in to your account, navigate to “My Tickets,” choose the event, and download your ticket/pass from there.
WHO DO I CONTACT IF I STILL NEED ASSISTANCE?
Please contact the Performing Arts Center Box Office Monday through Friday 9 a.m. to 5 p.m by smartphone at 330-308-6400 or by email at performingartscenter@kent.edu for further assistance.
ARE MOBILE TICKETS THE SAME AS A PRINTED TICKET?
Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by Identifying counterfeit and stolen tickets.
CAN I DOWNLOAD A MOBILE/DIGITAL TICKET TO A DESKTOP COMPUTER AND PRINT IT?
No.
A contactless ticket cannot be transferred to paper. It must be on your smartphone’s digital wallet in order to work and gain entry to the venue.
CAN I TAKE A SCREENSHOT OF MY MOBILE/DIGITAL TICKET AND TEXT/EMAIL IT TO A FRIEND SO THEY CAN ENTER?
No. Screenshots of a ticket or pictures of the barcode will not be valid for entry.
CAN I HAVE MULTIPLE TICKETS ON A SINGLE SMARTPHONE?
Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present. For easier entry, it is recommended to send each individual their own ticket.
WHAT IF I DON’T HAVE A SMARTPHONE, OR MY BATTERY DIED, OR SOMETHING ELSE HAPPENED ON EVENT DAY?
- If someone in your party has a smartphone, before heading to the venue you can transfer your tickets to them via . One smartphone can be used to scan multiple tickets so you can get in.
- If you do not own a smartphone, please contact the Performing Arts Center Box Office for further assistance Monday through Friday 9 a.m. to 5 p.m. at 330-308-6400 or performingartscenter@kent.edu.
- On event days, please visit the ticket office for assistance.