91²Ö¿â

Communication Skills Workshops

Communication Skills

What is the ADEA? Or FLSA? How about ADAAA? Does your mind spin trying to keep up with constantly changing employment laws? Can you spot or prevent sexual harassment in the workplace? What should you do if a harassment complaint is brought to your attention? This workshop examines what supervisors and managers should know to maintain a working knowledge of federal and state laws/regulations that impact employment at 91²Ö¿â.

Through Employment Law and Harassment Prevention, you will gain:

  • A  fundamental understanding of the following laws:
    • Title VII of the Civil Rights Act of 1964
    • Age Discrimination in Employment Act (ADEA)
    • Americans with Disabilities Act as Amended (ADAAA)
    • Fair Labor Standards Act (FLSA)
  • Insight to the role a supervisor plays in preventing harassment in the workplace

This workshop is designed for managers and supervisors, but relevant for all faculty and staff.

This workshop counts as 4 hours toward your annual Beyond Compliance goal.

Instructor
4 hours

Develop an action management plan with your newfound knowledge of emotions! Learners examine methods to reach their desired outcomes by integrating emotions with their thoughts.

This workshop is ideal for all 91²Ö¿â faculty and staff.

Through Emotional Intelligence - Manage, you will:

  • Learn to constructively use anger
  • Identify personal methods to help manage your emotions
  • Develop an action plan to strategize your desired outcomes

Instructor
2 hours
Who Should Attend:

Now that you can link emotions to thinking, what do I do with it? Enrich your understanding of emotions by examining the root causes of emotions, predicting emotional chains and blends, and describing accurately the subtle differences between emotions. 

This workshop is ideal for all 91²Ö¿â faculty and staff.

Through Emotional Intelligence - Understand, you will:

  • Describe what you feel by increasing your emotional vocabulary
  • Tackle a self-awareness method to determine the root cause of specific emotions in you
  • Forecast what emotion and/or event produces what type of emotional outcome
  • Explore how emotions transition from one state to another

Instructor
2 hours
Who Should Attend:

Once emotional data is collected, you ‘feel’ certain sensations due to brain activity.  How much attention do you pay them? Learn how these feelings, or emotions, influence our thinking and why listening to them helps us make better decisions.

This workshop is ideal for all 91²Ö¿â faculty and staff.

Through Emotional Intelligence - Use, you will:

  • Determine how emotions impact thinking
  • Increase your ability to effectively generate emotions
  • Learn the importance of connecting to others’ emotions

Instructor
2 hours
Who Should Attend:

According to MSCEIT, emotions are informational data that is constantly collected. This workshop explores why collecting the correct data is important and factors that influence the collection processes.

This workshop is ideal for all 91²Ö¿â faculty and staff. 

Through Emotional Intelligence - Identify, you will:

  • Discover factors that allow or prevent the emotional data collection
  • Explore and identify characteristics of the six basic emotions
  • Define your ability to accurately read and express emotions

Instructor
2 hours
Who Should Attend:

Every person at 91²Ö¿â is a unique individual, very different from anyone else on campus. In order to work effectively, we need to understand and embrace this concept. This workshop provides learners an opportunity to explore fundamental diversity concepts and develop an understanding of why differences should be valued.

As a result of Diversity Includes Everyone, you will:

  • Discover a basic knowledge of diversity
  • Increase the understanding of methods that influence diversity-related culture change
  • Explore dimensions of diversity through interactive exercise

This workshop is ideal for all 91²Ö¿â faculty and staff.

This workshop counts toward 2.5 hours of your annual Beyond Compliance requirement.

Instructor
2.5 hours
Who Should Attend:

Do you have a coworker that seems impossible to work with?  Ever wonder why that person acts that way….and gets away with it? This workshop focuses on identifying and addressing the most common difficult workplace behaviors. Learners explore ways to effectively deal with these behaviors and examine how they are personally impacted by them. Learners will understand the important roles that emotions and stress can play in dealing with difficult encounters. They will also learn to identify trigger words, reframe reactions, learn to address common difficult behaviors and demonstrate how to give constructive feedback.

As a results of Dealing with Difficult Behaviors workshop, learners will be able to:

  • Create a five-step game plan for addressing difficult workplace personalities
  • Identify the necessary STEPs (stress, triggers, emotions, perceptions) to reframe your reactions when presented with a tough situation
  • Identify and address six common difficult workplace behaviors
  • Demonstrate how to give constructive feedback

This workshop is ideal for all 91²Ö¿â faculty and staff.

This workshop counts toward 3.0 hours of your annual Beyond Compliance requirement.

Instructor
3 hours
Who Should Attend:

Getting your message across in a way that is clear and coherent is a critical skill in your professional and personal life. This workshop identifies the necessary ingredients of any conversation. Learn to be a better communicator by exploring the communication process and how different communication styles affect your personal style.

This workshop is idea for supervisors and managers.

Through Communicate with Others, you will:

  • Become a better communicator by examining the four key ingredients to any conversation
  • Appreciate the art of conversation through the role of speaker, listener and observer
  • Create the best possible climate for communicating through empathy, asking the right questions and understanding the person’s viewpoint
  • Understand how non-verbal communication and feedback influence how your message comes across

Instructor
4 hours
Who Should Attend:

Do you communicate well with people outside your age group? Find out how to manage communication across generations by first learning about the generations in the workforce. Knowledge about each generation will give you a general understanding about each group's frame of reference and help you interact more effectively.

As a result of Communicating Across Generations, you will:

  • Learn about the generations found in the workforce today
  • Consider ways to enhance effective interpersonal communication between generations
  • Discover common frustrations that people have about generational differences
  • Identify communication skillsets that contribute to effective teams

This workshop is ideal for all 91²Ö¿â faculty and staff.

This workshop counts toward 3 hours of your annual Beyond Compliance requirement.

Instructor
2.5 hours
Who Should Attend:

This workshop uses small group discussion and case studies to better understand the importance of performance management. The process will be thoroughly examined from the manager's and employee's points of view to better enable managers to fully utilize the evaluation process as a way to encourage and develop employees. In addition, participants will learn more about how to properly prepare and conduct an effective performance evaluation. Also, the role of the manager after the evaluation is concluded will be explored.

Instructor
3 hours