Do you have a coworker that seems impossible to work with? Ever wonder why that person acts that way….and gets away with it? This workshop focuses on identifying and addressing the most common difficult workplace behaviors. Learners explore ways to effectively deal with these behaviors and examine how they are personally impacted by them. Learners will understand the important roles that emotions and stress can play in dealing with difficult encounters. They will also learn to identify trigger words, reframe reactions, learn to address common difficult behaviors and demonstrate how to give constructive feedback.
As a results of Dealing with Difficult Behaviors workshop, learners will be able to:
- Create a five-step game plan for addressing difficult workplace personalities
- Identify the necessary STEPs (stress, triggers, emotions, perceptions) to reframe your reactions when presented with a tough situation
- Identify and address six common difficult workplace behaviors
- Demonstrate how to give constructive feedback
This workshop is ideal for all 91²Ö¿â faculty and staff.
This workshop counts toward 3.0 hours of your annual Beyond Compliance requirement.