Supervision
As I mentioned in my last article, project management has become a critical skill for efficiently and effectively aligning valuable resources to achieve an organization’s important operational, strategic and sales projects. In this article, I’d like to address something that all three of these categories of projects have in common. They are all constrained by three elements – Time, Cost and Requirements.
In any organization, work can be broken down into two categories – operations and projects. Operations are the organization’s on-going, repetitive activities, such as manufacturing, staffing or accounting. These activities are primarily focused on keeping things running. On the other hand, project work is temporary in nature, having defined start and end dates; project work produces unique outputs. Though both categories of work have some things in common (people, resources, goals), they require different sets of skills and tools.
Can you answer yes to the following question? At work, do you have the opportunity to do what you do best every day? According the author Tom Rath in the book Strengths Finder 2.0, those who answered yes to this question are six times more likely to be engaged in their work and three times more likely to have a better quality of life in general. According to this study by the Gallup organization of over 10 million people, only a third of them “strongly agreed” with this statement.
​Say the phrase, “We need to hold people more accountable” to your team and most of them will likely have a negative reaction. Why? Because for many, the connotation of the word “accountability” was created by an unpleasant experience involving blame, coercion, criticism and more work. What we say we mean versus what they perceive is often contradictory.
Asking for permission to have a conflict conversation? Ned, I thought you were nuts when you suggested we get in a circle for our meetings, now I know you are.
Providing difficult feedback to an employee is one of the most challenging tasks for a supervisor. Nobody likes having to tell someone that they are not doing a good job. And certainly nobody wants to hear it. Employee defensiveness, even complete denial of the situation, can often be a typical employee response.
As we approach another end to the business year and, hopefully, are planning for the coming business year, I genuinely encourage you all to reflect upon the past year’s successes and failures to determine where that one extra degree of effort either made the difference or could have made the difference in your businesses.
In my last article, I wrote about two of the common traps decision makers can fall into. In this article, I’d like to share two key questions that must be addressed when making a decision – who should make the decision and who should be in involved in the decision. The answer to the first question is pretty straightforward – generally it’s the individual who is in charge. But the decision maker has some options when it comes to the second question. Let’s explore them.
Some very interesting people attended the leadership skills programs I’ve taught. One was Dan, a recently promoted supervisor who’d spent many years in the Navy. In the program, we talked about the value of having discussions with employees regarding work assignments, upcoming changes and decision making. It was critical, I explained, to listen to employee input and concerns, and then reach consensus on the best way forward.
What is it about someone that makes them a great leader? Is it their status, outgoing personality, likeability, relatability, vision, ability to create a great strategy and execute it? I’ve always been interested in the subject of leadership and what makes some people so good at it, while others (despite all the classes they take, books they read or coaching they receive) are not. As an avid reader on the topic and observer of others, I find that the foundation of great leadership is self-awareness.